Updated: November 10, 2025
Effective date: November 10, 2025
How We Collect and Use Your User Information
How we use cookies and similar technologies
How we share, transfer and publicly disclose your personal information
How we protect your user information
Your rights
How we handle children's personal information
How your user information is stored and transferred globally
How this policy is updated
How to Contact Us
Tenniix APP is a product provided by Shenzhen Yinghan Si Power Technology Co., Ltd. (hereinafter referred to as "we"). When you use our services, we may collect and use your relevant information. We would like to inform you through this Privacy Policy ("this Policy") that,How we collect, use, store, and share this information when using our Services, and how we provide you with access to, update, control, and protect this information. This policy is closely related to the Tenniix APP services you use. I hope you will read it carefully and, when needed,Make the choices you deem appropriate in accordance with the guidelines of this Policy. We try our best to express the relevant technical vocabulary involved in this policy in a concise manner and provide links for further explanation so that you can understand it.
By using or continuing to use our Services, you consent to our collection, use, storage and sharing of your information in accordance with this Policy.
We will only collect and use your user information for the business functions described in this policy. The purpose of collecting user information is to provide you with products or services. You have the right to choose whether to provide this information. However, in most cases, if you do not provide it, we may not be able to provide you with the corresponding services or respond to the problems you encounter:
When you use our services, we are allowed to collect information that you provide to us or that is necessary to provide services to you, including:
Personal information, when you register an account or use our services, you provide us with relevant personal information, including name, email address, etc., to establish a personal file for you so that you can view it at any time and use it for personal data analysis.
Location information refers to the information about your location collected when you turn on the device positioning function and use the relevant services provided by US based on location, including:
When you use our services through a mobile device with positioning function, your geographic location information is collected through GPS or WiFi; You can stop the collection of your geographic location information by turning off the positioning function.
Log information refers to the information that the system may collect through cookies, identifiers and related technologies when you use our services, including your device information, browsing information, and click information, and store such information as log information to provide you with Better user experience and service security. You can refuse or manage the use of cookies, identifiers or related technologies through your browser settings.
Media file information means that when you use our function services such as changing avatars, we need to access your local media database; For the user information we collect, we will use it to provide you with functions such as identity verification and display serve Records.
The above information you provide will continue to authorize us to use it during your use of this service. When you stop using the service, we will stop using and delete the above information.
We guarantee that the collected user information will be de-identified or anonymized in accordance with the law. Information that cannot be used alone or in combination with other information to identify the personal identity of natural persons is not personal information in the legal sense. If we combine non-personal information with other information to identify you personally, or when combined with your personal information,During the combined use, we will treat and protect such information as your personal information in accordance with this Privacy Policy.
In order to better operate and improve our technology and services, or due to changes in business strategies, when the collection, use, and processing of user information required by the products or services we provide exceeds the above-mentioned scope, or the collected user information is to be used for other purposes not specified in this privacy policy, or when we want to use the information collected for a specific purpose for other purposes,We will notify you within a reasonable period of time after obtaining user information or before processing user information, and obtain your authorization and consent.
In accordance with relevant laws and regulations, the collection of your personal information does not require your authorization and consent in the following circumstances: (1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, or major public interests;
(3) those directly related to criminal investigation, prosecution, trial and execution of judgment;
(4) For the protection of your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
(5) Your user information collected is disclosed to the public by yourself;
(6) Your user information collected from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;
(7) It is necessary to sign or perform the contract according to your requirements;
(8) It is necessary to maintain the safe and stable operation of software and related services, such as discovering and handling software and related service failures;
(9) The controller of personal information is a news organization and it is necessary to carry out legitimate news reports;
(10) When it is necessary for an academic research institution to carry out statistics or academic research based on the public interest and provide the results of academic research or description to the outside world, the personal information contained in the results is de-identified.
(11) Other circumstances stipulated by laws and regulations.
We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have the ability to block cookies. But if you do this,You will need to personally change the user settings each time you visit our website.
In the process of providing services, you may need to activate some device permissions, including WiFi, Bluetooth, camera, and media file access permissions. You can also choose to turn off some or all permissions at any time in the settings function of the device, so as to refuse us to collect the corresponding personal information. In different devices, the permission display mode and closing mode may be different,Please refer to the equipment and system developer's instructions or guidelines for details.
The Tenniix APP will not provide your personal information to third parties without your consent or authorization. However, with your confirmed consent, the Tenniix APP may share your personal information in the following circumstances. (1) Sharing with explicit consent: After obtaining your explicit consent,We will share your user information with other parties.
(2) We may share your user information in accordance with laws and regulations or mandatory requirements of government authorities.
(3) Sharing with our affiliates: Your user information may be shared with our affiliates. We will only share necessary user information and will be bound by the purposes stated in this Privacy Policy. If the affiliated company wants to change the processing purpose of user information, it will ask for your authorization again.
(4) Sharing with authorized partners: Only to achieve the purpose stated in this policy, some of our services will be provided by authorized partners. We may share some of your user information with our partners to provide better customer service and user experience. We will only share your user information for lawful, legitimate, necessary, specific and explicit purposes,And only the user information necessary to provide the service will be shared. In order to better operate and improve technology and services, you agree that we and authorized partners can use the collected information for other services and purposes under the premise of complying with relevant laws and regulations.
We will not transfer your personal information to any company, organization or individual, except in the following cases: (1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties; (2) In the case of a merger, acquisition or liquidation, if the transfer of personal information is involved,We will require new companies and organizations holding your personal information to continue to be bound by this privacy policy, otherwise we will require the company and organization to re-seek your authorization.
We will only publicly disclose your personal information under the following circumstances and under the premise of taking security measures that comply with laws and industry standards: (1) obtain your explicit consent; (2) Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities. But we guarantee that, subject to compliance with laws and regulations,When we receive the above-mentioned disclosure request, we will require that the corresponding legal documents must be produced.
Please understand that in accordance with laws and regulations and relevant national standards, in the following circumstances, we do not need to obtain your authorization to share, transfer, and publicly disclose your user information:
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, or major public interests;
(3) those directly related to criminal investigation, prosecution, trial and execution of judgment;
(4) For the protection of your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
(5) Information that you disclose to the public on your own;
(6) Collected from information that is legally publicly disclosed, such as legitimate news reports, government information disclosure and other channels.
We have used industry-standard security measures to protect the user information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable measures to protect your user information. For example, the exchange of data between your browser and the Service is protected by SSL encryption;We also provide https for secure browsing of websites; We use encryption technology to ensure the confidentiality of data; We use trusted protection mechanisms to prevent malicious attacks on data; We deploy access control mechanisms to ensure that only authorized personnel can access user information; And we conduct security and privacy protection training courses,Enhance employee awareness of the importance of protecting user information. 4.1 we will take all reasonable and practicable measures to ensure that no irrelevant user information is collected. We will only retain your user information for as long as necessary to achieve the purposes described in this policy, unless the retention period needs to be extended or permitted by law.
4.2 The Internet is not an absolutely secure environment, and e-mail, instant messaging, and communication with other users are not encrypted, we strongly recommend that you do not send user information through such methods.
4.3 The Internet environment is not 100% secure, we will do our best to ensure the security of any information you send to us. Even if we make great efforts and take all reasonable and necessary measures, it may still be impossible to prevent your user information from being illegally accessed, stolen, tampered with or destroyed,If your legitimate rights and interests are damaged, please understand the above risks of the information network and voluntarily assume them.
4.4 In the unfortunate occurrence of user information security incidents, we will in accordance with the requirements of laws and regulations, in a timely manner to inform you: the basic situation of security incidents and possible impact, we have taken or will take measures to deal with, you can independently prevent and reduce the risk of recommendations, your remedial measures. We will promptly inform you of the event by mail, letter, telephone, push notification, etc,When it is difficult to inform the user information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the handling of user information security incidents in accordance with the requirements of the regulatory authorities.
In accordance with the relevant laws, regulations and standards of China, as well as the common practices of other countries and regions, we guarantee that you exercise the following rights to your user information:
You have the right to access your user information, except for exceptions provided by laws and regulations. If you want to exercise your data access rights, you can access them yourself in the following ways: in the "Personal Center"-"Personal Information.
If you are unable to access this user information through the above link, you can contact us at any time by sending an email to service@tenniix.ai. We will respond to your request within 15 days.
For other user information that you generate during the use of our products or services, as long as we do not need to invest too much, we will provide it to you. If you would like to exercise data access, please send an email to service@tenniix.ai.
When you find that the user information we process about you is incorrect, you have the right to ask us to make corrections. You can apply for correction through the methods listed in "5.1 access to your user information. If you are unable to correct this user information in the above way, you can always use to send an email to service @ tenniix.ai. We will respond to your correction request within 15 days.
You can request us to delete user information in the following situations:
(1) If our handling of user information violates laws and regulations;
(2) If we collect and use your user information without your consent;
(3) If our handling of user information violates our agreement with you;
(4) If you no longer use our products or services, or you cancel your account;
(5) If we no longer provide you with products or services.
We will evaluate your deletion request and take appropriate steps to deal with it if the appropriate regulations are met. When you make a deletion request to us, we may ask you to authenticate to keep your account secure. When you delete information from our services, due to applicable laws and security technologies,We may not immediately delete the corresponding information from the backup system, and we will store your information securely until the backup can be purged or anonymized.
You can cancel your previously registered account at any time by doing the following: After logging in to your account, find "Personal Center"-"Personal Information" and select "Delete Account 」.
After the cancellation of the account, we will stop providing products or services for you and according to your request, delete or anonymize your information, except as otherwise provided by laws and regulations. This may also cause you to lose access to the data in your account, please be careful.
In some business functions, we may make decisions based solely on non-human automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will provide appropriate remedies.
For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
We will reply within 30 days. If you are not satisfied, you can also complain through the following channels: send an email to The service@tenniix.ai.
For your reasonable request, we do not charge a fee in principle, but for repeated requests that exceed the reasonable limit, we will charge a certain cost according to the situation. For those requests that are unprovoking repetition, that require excessive technical means (for example, the need to develop a new system or fundamentally change current practices), that pose a risk to the legitimate rights and interests of others, or that are very impractical,We may refuse. Please also understand that due to security considerations, relevant laws and regulations or technical restrictions, we may not be able to respond to some of your requests, such as the following situations:
(1) It is related to the user information controller's performance of its obligations under laws and regulations;
(2) those directly related to national security and national defense security;
(3) Directly related to public security, public health, or major public interests;
(5) those directly related to criminal investigation, prosecution, trial and execution of judgments;
(6) The user information controller has sufficient evidence that the user information subject has subjective malice or abuse of rights;
(7) For the purpose of safeguarding the life, property and other major legitimate rights and interests of the user's information subject or other individuals, but it is difficult to obtain my consent;
(8) Responding to the request of the user information subject will cause serious damage to the legitimate rights and interests of the user information subject or other individuals or organizations;
(9) Involving trade secrets.
We take the protection of children's personal information very seriously, and our products, websites and services are mainly aimed at adults. Children should not create their own user accounts without the consent of their parents or guardians. Although local laws and customs define children differently, we treat anyone under the age of 14 as a child.
For the collection of child user information with the consent of parents or guardians, we will only store, use or publicly disclose this information when permitted by law, the explicit consent of parents or guardians, or when necessary to protect the child, otherwise we will try to delete the relevant data as soon as possible.
In view of the limitations of existing technology and business models, it is difficult for us to actively identify children's personal information. If you find that we have collected children's personal information without knowing it or without obtaining the consent of a verifiable guardian in advance, You can contact us in time, and we will try to delete it in time after discovery,If we find ourselves in the aforementioned circumstances, we will also delete them in a timely manner, except where the law requires us to retain them.
In principle, user information collected and generated by us in the People's Republic of China will be stored in the People's Republic of China. We will only retain your user information for the period required for the purposes and uses described in this Policy and for the shortest period specified by laws and regulations, beyond which we will delete or anonymize your user information in accordance with the requirements of applicable laws and regulations.Unless otherwise provided by laws and regulations, or for the purpose of public interest, scientific and historical research, or your separate authorization, we may need to retain the relevant data for a longer period of time.
Because we provide products or services through resources and servers around the world, this means that, after obtaining your authorization and consent, your user information may be transferred to or accessed from foreign jurisdictions in the country/region where you use the product or service.
These jurisdictions may have different data protection laws, or even no relevant laws. In such cases, we will ensure that your user information is adequately protected in the People's Republic of China. For example, we will ask for your consent to cross-border transfer of user information, or implement security measures such as data de-identification before cross-border data transfer.In the meantime, your personal information will be retained for a reasonable period of time necessary to achieve the purposes described in this Privacy Policy (unless a longer retention period is required by applicable law). Once the time limit expires, we will delete your personal information or anonymize it within the time required by laws and regulations.
Our Privacy Policy may change. We will not diminish your rights under this Privacy Policy without your express consent. We will post any changes to this policy on this page.
For major changes, we will also provide more prominent notice. Material changes referred to in this policy include, but are not limited:
(1) There have been significant changes in our service model. Such as the purpose of processing user information, the type of user information processed, the way of using user information, etc;
(2) We have undergone significant changes in our ownership structure and organizational structure. Such as business adjustments, changes in owners caused by bankruptcy mergers and acquisitions, etc;
(3) Changes in the main objects of user information sharing, transfer or public disclosure;
(4) Significant changes in your rights to participate in the processing of user information and the manner in which you exercise them;
(5) When there is a change in the department responsible for handling user information security, contact methods and complaint channels;
(6) When the user information security impact assessment report indicates that there is a high risk.
We will also archive old versions of this policy for your review.
If you have any questions, comments or suggestions about this privacy policy, please contact us through the following methods, and we will reply within 15 working days after receiving it:
E-mail: service@tenniix.ai
地 址：Room 315-B, HKUST IER Building, No.9 Yuexing 1st RD, Yuehai Street, Nanshan District, Shenzhen